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Service Management

Your Complete Service Management Platform.

Maximize the value of your service department, plus increase customer and employee retention with the best fixed ops technology.

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Your Service Department Challenges, Solved!

You face new challenges every day that stand between you and your profitability, efficiency, and customer retention goals.

That’s why Xtime has created a full range of solutions to help you overcome your challenges and reach your goals.

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Your Total Service Solution

Xtime partners with you to unlock the power of your service team, build customer trust, and create dealership transparency. With solutions such as our automotive service appointment scheduling software and more, you’ll boost your service department’s efficiency and your dealership’s revenue.

Real Results With Real Impact

0 %
increase in service retention with Xtime Schedule
0 /mo
additional ROs generated with Xtime Invite
0 /mo
additional ROs generated with Xtime Engage
$ 0
increase in dollars per RO with Xtime Inspect
Source: Data from all Xtime dealers between July 2021 and June 2022
0 %
increase in retention
0 /mo.
additional ROs generated
0 x
return on investment

SCHEDULE

Improve customer experience, fixed ops processes, and efficiencies and elevate your performance with easy-to-use service appointment technology: Xtime Schedule.

Capabilities

  • Manage capacity to balance appointments, reduce bottlenecks, and control workload.
  • Create convenience for your customers with online service appointment scheduling.
  • Access service history and previously declined service recommendations while booking service appointments for consistent, transparent experiences.
Sources: Data from all Xtime dealers between March 2021 and February 2022 and between May 2021 and April 2022
0 /mo.
additional ROs generated
0 %
increase in service retention

ENGAGE

Grow fixed operations when you exceed customer expectations with a digital service experience. By providing access to critical service information like previously declined services, Xtime Engage personalizes every appointment while helping you increase team productivity and dealership profit.

Capabilities

  • Give customers a self check-in option to complete from their phone, or come on in, where you greet them by name with all of their personal details and history.
  • Use your tablet to document a thorough walk-around and make your recommendations.
  • Communicate with customers via text and offer online payment.
Source: Data from all Xtime dealers between March 2021 and February 2022
$ 0
increase in dollars per RO

INSPECT

Increase your shop’s efficiency and revenue while boosting customer satisfaction. By pairing pictures and video with service recommendations, Xtime Inspect facilitates transparent multipoint inspections and customer communication to streamline service processes.

Capabilities

  • Use a uniform, digital inspection process to maximize shop control, efficiency, and effectiveness.
  • Identify additional revenue opportunities and operational improvements with real-time dashboards and scoreboards that display your critical KPIs.
  • Take and send photos and video to your customers, increasing customer transparency and dollars per repair order.
Source: Data from all Xtime dealers between March 2021 and February 2022
$ 0 /mo.
additional ROs generated

INVITE

Fill your service bays and keep generating revenue. As a marketing and demand generation tool, Xtime Invite helps you target the right audience to maximize your shop’s capacity with timely, personalized messaging.

Capabilities

  • Personalize your marketing with relevant repair and maintenance messaging to showcase how well you know your customers and their cars and build customer trust and satisfaction.
  • Visualize and target unsold shop capacity so you can see when to bring in customers for optimal service profitability.
  • Easily create service reminders via text message, run seasonal specials, and recapture declined services, allowing customers to book appointments with a tap of their phone.
Source: Data from all Xtime dealers between July 2021 and June 2022

Value of Your Performance Manager

Expertise

Xtime assigns every customer a performance manager with deep industry experience.

Insight

Your performance manager will partner with you and leverage analytics to help identify key service trends for your business.

Guidance

Your performance manager will measure your dealership’s performance to help you uncover opportunities and work with you to obtain your goals.

Create Your Own Personalized Demo

See how Xtime helps you deliver the ultimate service experience, enabling better retention, more dollars per RO, faster customer approvals, and higher profits.

Success Stories

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Bryan Smith

General Manager
Toronto Honda & Toronto Kia

“We were able to find opportunities to market to, be more thorough with the cars and communicate better with our customers. The net result is a 20%increase s in sales per repair order.”

Xtime Integrations

Xtime is a part of AutoSync, a suite of class-leading, connected automotive software solutions that bring your advertising, conversion and operational efforts together for unrivaled results. 

Let’s talk about creating the ultimate service experience at your dealership.

Want to learn more about driving efficiency, profitability, and customer and employee retention with Xtime solutions? Ready to demo with our sales team? Just fill out the form and we’ll get in touch.
Standalone Products or Packaged Solutions

What AutoSync Brings You

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You can learn more about our handling and processing of your personal data as described in our Privacy Policy.