General Manager, Dublin Auto Group
Shaun Del Grande, President
Everybody’s time is valuable. My guys all have offices and it takes time for the guest to come in, sit down and converse while the adviser types everything in. With Engage, if a guest is in a hurry, we can do a quick check-in at the car, the guest can sign the iPad and be on their way.
Xtime has changed the whole service world. It has changed the way that we look at setting up appointments, the way that we do our scheduling in the shop, the way that we communicate back and forth with customers. It’s brought us into the new world with technology.
We put our menu pricing online. Everything is up front with us. We don’t have to hide anything. We’re competitive. Our customers can look up prices and look at what’s included at their leisure so they can better make a quality decision based on what the vehicle needs.
Xtime allows us to operate as a modern dealership in a competitive market because of the technology it provides, the electronic service menus complement the service process and take it to the next level of personalization for our customers.